APR
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APR service
APR service
APR service
APR service
APR service
APR service
APR service

Our Roadside
Assistance Services

We offer 24/7 roadside assistance for any emergency situation during your trip.

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Rating

See what our customers say about our service.

5.0 5 stars 420 reviews
Sean Rose
Sean Rose
@seanrose

Really, really liking @APR so far. It's just the right amount of simple/fast for a personal note taking app and does most of the hard work of organizing in the background.

Maria K
Maria Koci
@mariakoci

Shërbimi i @APR ishte i jashtëzakonshëm. Mbetën pa gaz në autostradë dhe brenda 25 minutash ekipi ishte aty. Shumë profesional!

Artan B
Artan Basha
@artanbasha

Që kur u regjistrova me @APR udhëtoj me siguri të plotë. Çmimi është shumë i arsyeshëm dhe cilësia e shërbimit është e lartë.

Elona M
Elona Marku
@elonamarku

Aplikacioni i @APR është super intuitiv. Kam thirrur asistencë dy herë dhe gjithmonë kanë qenë të shpejtë dhe të sjellshëm.

Genti R
Genti Rexha
@gentirexha

Really, really liking @APR so far. It's just the right amount of simple/fast for a personal note taking app and does most of the hard work.

Blerina S
Blerina Sina
@blerinasina

Shërbimi i @APR ka ndryshuar mënyrën si udhëtoj. Ndihem i sigurt gjatë çdo udhëtimi, pasi e di që ndihma është vetëm një telefonatë larg.

Mobile App

Download our app for quick access to our services wherever you are.

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Frequently
Asked
Questions

In which territories do you offer your services? +

We offer six subscription packages with a 1-year period, covering the territories of Kosovo, the Region, and Europe.

Is the subscription made for the person or the vehicle? +

The APR subscription is made for the vehicle. This means that the subscribed vehicle, regardless of who is driving it, is covered and can benefit from the roadside assistance services provided by APR.

What happens if I change my vehicle during the subscription period? +

APR allows the transfer of the subscription to another vehicle once during the subscription period.

If my vehicle breaks down outside Kosovo, can you bring it to Kosovo or only to the nearest service center? +

In the base countries (Kosovo, Albania, Montenegro, North Macedonia, and Serbia), the vehicle is transported to the client’s preferred location. For European countries, the vehicle will first be transported to the nearest service center, and if the conditions specified in the APR contract are met, APR enables vehicle repatriation.

What is the response time for the services you provide? +

We always strive to assist our clients as quickly as possible. According to the contract, the response time within Kosovo is no more than 60 minutes from the moment the call is received, and no more than 3 hours outside the territory of Kosovo (under normal weather and road conditions).

How can I make the payment for the subscription? +

Payment for the APR subscription can be made in several ways: by bank card, through e-banking, via financial institutions such as Capital Ria, Moneta/MoneyGram, IBAS, UnionNet/Western Union, Finser, as well as in cash.

About Us

Mission

To build the most efficient roadside assistance and vehicle towing network, conveying a sense of care and safety, where our client receives superior service in the shortest time possible.

Vision

Our commitment is to support a professional business practice while maintaining the highest ethical standards. Our goal is to exceed our clients' expectations while providing them with superior roadside assistance and vehicle towing service.

Values

APR "General Roadside Assistance" is a company founded in 2017, offering 1-year subscriptions for vehicle towing in case of breakdown or accident to the client's desired destination.